Account
1. Is an account necessary for placing an order?
No, you can checkout as a guest. However, creating a Thread account will enhance your
shopping experience.
. You can save your shipping and billing information to ensure a faster checkout process.
. You will be kept up to date with exclusive offers, sales and updates.
. You can request an exchange directly from your account.
. You can track your orders and review your order history.
. You can add the items you loved to your Wish List and save it for later.
2. How do I make an account?
To create your Thread Online Account, follow these simple instructions:
* For desktop users: Click on the Account icon on the top right. Next, click on “Create Your Account”. Enter your details and register.
* For mobile users: Go to the menu and click on log in. Enter your details and register.
3. How can I update/edit my shipping or billing address details?
Sign in to your account then click on the profile and open the “Addresses” section . To edit your existing address, click on “Edit”. To add or update a new address, click on “Add”.
5. Where can I view my order history?
Sign in to your account and you will land on order tracking page by default.
Order
1. Can I place an order online and pick it up from the store?
Yes, you can place an order online and pick it up directly from our store. Please note that this service is only available if you provide our store address at checkout. Simply enter the following address:
Shop No: 14, 1st Floor, Sitra Plaza, Lal Mill Chowk, Faisalabad
Once you add the store address, you can conveniently collect your order from us.
2. Can I place an order on whatsapp?
Yes, you can place an order through WhatsApp by sending us a message at 0313-6624804. Please note that orders can only be placed via message, not through calls.
3. Can I add items or make changes to an existing order?
You can contact our Customer Service at +92 313 6624804 to request changes to your order within 24 hours of order placement, given that the order has not been processed. Alternatively, you can request cancellation of your entire order and place a new one.
4. Does adding an item to the shopping cart reserve it?
No, an item will only be reserved for you after you have confirmed your order at checkout.
5. Can I cancel my order?
· Customers can cancel orders at any time before the order has been processed
· Once the order has been shipped, you will receive a shipping confirmation via email and along with your order tracking ID. As soon as the product has been delivered, our above-mentioned exchange policy will be applicable to your order
· Threads holds the authority to cancel any order in cases, such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution
Shipping
1. Shipping details?
WITHIN PAKISTAN:-
We offer Free Delivery on all orders within Pakistan.
WHAT IS THE PROCESS FOR CASH ON DELIVERY (COD) PURCHASE?
When you make a purchase using the COD option, your product will be booked. You will receive a call from us to confirm your order before it gets dispatched. If you are unreachable or unable to attend the call, please contact us at +92 313 6624804 if you are still interested in receiving the product.
ARE THERE ANY HIDDEN CHARGES?
There are absolutely NO hidden charges. All sales tax is fully borne by www.fashionthread.shop. You pay only the amount that you see in your order summary.